ITX is a leading cloud-based omnichannel platform with a razor-sharp focus on unifying all channels of communication to empower your customer interaction, and internal collaboration.

ITX brings together all channels of communication. Web chats, calls, social media, SMS, and email, with features like the dialer, on-demand screen, and camera cast both ways. All are seamlessly integrated into your SuperOffice CRM on the company screen.

For increased efficiency, our integrated telephony IVR and dialer in SuperOffice CRM allows 'click-to-call' calls anywhere, saving you time. When receiving calls, it automatically pulls customer information on your screen, streamlining your workflow for a quicker and more personalized experience.

The result?

ITX is a powerful tool for all sales and support teams seeking to bring all channels together, increase efficiency, drive sales, take control over their client interaction, and add the personal touch to build loyal customers.

Experience the power of ITX integrated with SuperOffice, like our client ABAX has for the past 11 years. They have year-on-year growth and have become a global player in their industry.

• Lightning-fast customer service by having one answer button for communication.
• Personal customer service.
• Advanced switchboard for telephony.
• Click and call from SuperOffice CRM.
• Popup in SuperOffice CRM on incoming calls.
• Live reports and analysis of figures.
• Smart routing of incoming inquiries: if you are busy on the phone, in a meeting, etc., the chat goes to an available employee.
• Get an immediate overview of an activity with the customer when they make contact.
• Measurement of customer satisfaction in all customer contacts and meetings booked in SuperOffice CRM.
• Wallboard solution (displaying numbers on TV).
• ITX is integrated with around 20 ERP solutions, which enables you to retrieve and display information about orders, invoices, etc. immediately when you answer the phone, etc.
• Integrated with Teams.