€ 4 per user / month

Categories
CTI
More Info

Published

25.10.2016

Markets

Benelux, Denmark, Finland, Germany, Norway, Sweden, Switzerland, United Kingdom

Languages

English, German

SP CTI Enhancer

Connect your call system with SuperOffice CRM and make outbound and inbound calls more efficiently.

About this app

The SP CTI Enhancer app connects your telephone system with your SuperOffice CRM and optimizes your calls in a smart and effective way. Save time and improve your data with functions that will allow you to make calls faster, automatically log calls as activities, or allow you to store and update contact details easily. Similarly, add and create new service tickets directly from the app – helping you to service your customers quicker and better.

In short, the SP CTI Enhancer links your phone and your SuperOffice CRM data to optimize your workflow and help you to work smarter.

Key features

  • Recognize and look up contacts instantly in SuperOffice CRM.
  • Create and add new contacts to a company, or simply add a new phone number to an existing contact with a just a few clicks.
  • Create new tasks in SuperOffice CRM directly from the SP CTI Enhancer with one click.
  • Create new ticket ID in SuperOffice CRM Service directly from the SP CTI Enhancer with one click.
  • Use a convenient search function to look up unknown phone numbers via the internet.
  • Get an overview of all missed calls easily, and create new follow-up tasks in SuperOffice CRM.
  • Configure and personalize the inbuilt private speed dial list.
  • All inbuilt functions for phone calls from SuperOffice CRM are supported by the app, so you can call via SuperOffice CRM or directly via the SP CTI Enhancer.
  • Send emails to a known contact directly via SP CTI Enhancer and automatically store the email in SuperOffice CRM.

Price information

The following price is per month and based on a yearly subscription:

USER

  • € 4 per user per month.

CONSULTANCY SERVICES (OPTIONAL)
Consultancy services are available for product training and configuration. Contact the vendor or your SuperOffice CRM partner.

TERMS & CONDITIONS

Requirements

SUPEROFFICE CRM PLAN

  • All user plans.

SYSTEM REQUIREMENTS

  • A functional TAPI driver needs to be installed on your local PC or needs to be available in a Microsoft Terminal Server Session.
  • Microsoft .Net 4.7.1 needs to be installed on your local PC or needs to be available in the Microsoft Terminal Server Session.

The SP CTI Enhancer has to be installed on a local PC or in a Microsoft Terminal Server Session. In order to connect the SP CTI Enhancer to your local telephone system, a functioning TAPI Driver must be installed as well. The TAPI driver is not a component of the SP CTI Enhancer (if you want to install the SP CTI Enhancer on a Microsoft Terminal Server, the TAPI driver must support multi-line functionality).

Getting started

  1. Click the green button to get started.
  2. Complete the registration form.
  3. You will get access to your download.
  4. Follow the instructions from the install wizard.

Not What You Are Looking For?