Nettsoft SmartCall CTI improves efficiency and offers a better user experience by adding smart calling functionality to SuperOffice CRM and SuperOffice Customer Services. The click-to-call functionality allows you to simply click on a phone number in SuperOffice and place a call – saving you time entering phone numbers.

SmartCall automaticly opens contact card, lookup cases or starting activity with incomming calls from any mobile, IP-phone or Microsoft Teams phone system connected to Mobile Bedriftsnett/MBN.

When you receive a phone call, the app displays a toast on your screen with the caller and other data information from SuperOffice. At wish, the corresponding contact card and/or service case will open in SuperOffice CRM og CS. So you can start customer care, saving time searching for the customer. If the caller is unknown, the app toast will show you the caller’s name as listed in the Opplysningen 1881 public directory. With this information, you can easily create new contacts in SuperOffice CRM and save time on registering new customers.

SmartCall also includes an ad-free directory search from Opplysningen 1881 that will present data you can use to create new customers more easily in SuperOffice CRM. Try it free for 60 days; no commitment required.

• Click-to-call – Start a phone call directly from SuperOffice CRM or any app on your computer, reducing time and call errors.
• Contact integration with SuperOffice CRM displays SuperOffice CRM business or person contact card when a registered customer calls, helping you improve customer service.
• Display additional data from SuperOffice CRM gives you preferred information on the customer without having to open SuperOffice CRM.
• Display service incidents from SuperOffice Service when a registered customer calls.
• Automated phone diary activity – choose to auto-create activities in your SuperOffice CRM diary for incoming and outgoing calls.
• Automatic lookup of unknown callers displays information from the Opplysningen 1881 public directory to show the name of unknown and potential customers, helping you create new contacts in SuperOffice CRM faster.
• Includes Directory Search from Opplysningen 1881 that shows all essential business information for companies (regnskapstall.no) and lets you easily create new customers in SuperOffice CRM.
• A call history log with identified calls (synchronized with Mobilt Bedriftsnett).
• Easy installation – a simple set-up wizard gets you up and running in minutes.

• OTA (Over The Air) phone API intgration with Telenor, Unifon, Phonero and Telia. Make the SuperOffice CRM integration work with your preferred mobile, IP- or Teams phone.