€ 4,71 per user / month
Categories
More Info
Age
4+
Years old
Latest release
06.03.2023
Markets
Benelux, Denmark, Finland, Germany, Norway, Sweden, Switzerland, United Kingdom
Languages
Dutch, English
CTI for SuperOffice
Connect your phone system with SuperOffice CRM and SuperOffice Service.
About this app
Connecting your phone with SuperOffice CRM saves time, makes communication with your customers, partners, and suppliers a lot more professional and convenient.
This app lets you connect SuperOffice CRM with a range of standard VOIP systems so that you can:
- Remove fuss and save time when making new calls to contacts as all you have to do is click their number in SuperOffice CRM to initiate the call.
- Focus on the conversation you are having; no more asking the caller to repeat their name or company for you to find them inside SuperOffice to handle their call. Just answer the call and let the app find and open the company card you need.
- Take notes easily during your conversation. The app ensures that your notes are saved in your CRM solution whether you have SuperOffice CRM open or not.
- Rest assured that all conversations are followed up. If the incoming call is not for you, or you need a colleague to follow up, all you have to do is to take a note and send it to a colleague as you close the call. You save time; the note is stored in SuperOffice, and your colleague is notified via email to phone back the caller.
Key features
- Click on a phone number in SuperOffice CRM to make a new phone call.
- When you receive a call, you will be notified by a pop-up automatically from this app.
- Via the pop-up, you can go directly to the contact card in SuperOffice CRM.
- Via the pop-up, you can directly create a SuperOffice CRM activity, like a phone call or follow-up, or a new service ticket in SuperOffice Service.
- SuperOffice CRM doesn't have to be open to archive your phone notes.
- You can directly create a callback request for a colleague.
What’s new
- Configurable email template for callback request.
- Create a callback request even when the customer is not found in SuperOffice CRM.
- Support for the new ticket functionality in SuperOffice CRM.
Price information
The following price is per month and based on a yearly subscription:
USER
- € 4,71 per user per month.
More than 100 users? Let’s talk. Contact our friendly sales team.
Terms & Conditions
- See the terms of service for more information.
- Certain VOIP suppliers/systems require an additional product or fee for your telephone system to connect to a third-party app. This fee is not included in the price. Contact your VOIP supplier.
SuperOffice CRM Plan
- All user plans.
Getting started
- Click the green button to get started.
- Follow the online instructions and use your SuperOffice CRM Admin credentials to approve the app within your SuperOffice CRM environment.
- Select the CTI for SuperOffice app and click next. Select the users you want to assign a license to and then confirm your purchase of this app.
- Download and install the CTI for SuperOffice app on your local PC. (This requires local administration rights and needs to be done for all users who are using the app).
- Connect your phone system to the app via your phone system administration layer.
- Finally, configure the app with your preferences for how you want it to work with SuperOffice CRM.
Use the step-by-step wizard for the guided configuration of your VOIP system.
System Requirements
- Windows PC with .NET 4.8 is required.
- One of the following VOIP systems or suppliers; Xelion, DeanOne, UCPlus, Coligo Connect, Cloud CTI, Horizon Integrator, 3CX, Mitel MiVoice business, KPN EEN, HIPIN, Microsoft Teams, Coligo, Voiceworks, Unify OpenScape Business, Vodafone One. See the step-by-step wizard for the complete list.
